All Systems Operational

Uptime over the past 90 days. View historical uptime.
Sync Engine Operational
90 days ago
100.0 % uptime
Today
AWS ap-south-1 (Mumbai) Operational
90 days ago
100.0 % uptime
Today
AWS eu-west-1 (Ireland) Operational
90 days ago
100.0 % uptime
Today
AWS us-east-1 (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
GCP us-east4 (N. Virginia) Operational
90 days ago
100.0 % uptime
Today
GCP europe-west1 (Belgium) Operational
90 days ago
100.0 % uptime
Today
Azure eastus (Virginia) Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Sources Operational
Destinations Operational
Real-time Services Operational
Event ingestion (US) Operational
Event syncing (US) Operational
Event ingestion (EU) Operational
Event syncing (EU) Operational
Real-time Personalization (US) Operational
Real-time Personalization (EU) Operational
AI Decisioning Operational
Identity Resolution Operational
Match Booster Operational
Personalization API Operational
AWS eu-west-1 (Ireland) Operational
AWS us-east-1 (N. Virginia) Operational
AWS us-west-2 (Oregon) Operational
Web Application Operational
Reverse ETL Operational
Customer Studio Operational
Intelligence Operational
Extensions Operational
Alerting Operational
Datadog Operational
dbt Operational
Fivetran Operational
Git Operational
Looker Operational
Sigma Operational
REST APIs Operational
Customer API Operational
Partner API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 13, 2026

No incidents reported today.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Degraded functionality in AWS us-east-1
Resolved - Service appears restored, we will continue to monitor.
May 8, 01:44 UTC
Monitoring - AWS services appear to be recovering.
May 8, 00:39 UTC
Investigating - Customers with workspaces in AWS us-east-1 that use Hightouch Events and RTA products are experiencing degraded functionality due to broad issues in the AWS region. We're monitoring and will restore services as soon as we are able.
May 8, 00:30 UTC
May 7, 2026
Processing delay for Event Sources using tunnels
Resolved - We identified and resolved an issue affecting event processing.  Between 12:06 PM and 1:39 PM ET customers using tunnels to connect to Event sources experienced delays in event processing. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.
May 7, 17:30 UTC
May 6, 2026
Processing delay for subset of Match Booster syncs
Resolved - Between 4:20 PM PT on May 5 and 2:40 PM PT on May 6, a subset of Match Booster syncs did not complete successfully due to an enrichment issue. The issue has been resolved, and impacted syncs will recover on their next scheduled run. No action is required.
May 6, 21:30 UTC
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

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