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Between 13:36–14:25 UTC syncs running on models with disabled columns were failing for all customers. 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Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors.\n\nThere was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.","created_at":"2026-09-04T21:37:26.783Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T21:37:26.783Z","display_at":"2026-09-04T21:37:26.783Z","deliver_notifications":false,"tweet_id":null,"id":"kcttpb2b8r7y","incident_id":"m898bsp4tn8r","custom_tweet":null,"affected_components":[{"code":"cvyktjkg41qn","name":"Sync Engine - AWS ap-south-1 (Mumbai)","old_status":"degraded_performance","new_status":"operational"},{"code":"64rj1sjgk3p7","name":"Sync Engine - AWS eu-west-1 (Ireland)","old_status":"degraded_performance","new_status":"operational"},{"code":"qxltjbtnpwyv","name":"Sync Engine - AWS us-east-1 (N. 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Between 8:30 and 10:36 UTC, the app experienced delays and intermittent failures. This has been resolved.\n\nThere was no impact to syncs or event delivery.","created_at":"2026-08-13T10:51:28.962Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T11:04:59.269Z","display_at":"2026-08-13T10:51:28.000Z","deliver_notifications":true,"tweet_id":null,"id":"9wm700z553rk","incident_id":"31b33k939zpd","custom_tweet":null,"affected_components":[{"code":"9wsdllr0vx39","name":"Web Application - Reverse ETL","old_status":"degraded_performance","new_status":"operational"},{"code":"5r01qkywjxst","name":"Web Application - Customer Studio","old_status":"degraded_performance","new_status":"operational"},{"code":"0bc86zpmltn9","name":"Web Application - Intelligence","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue causing delays and errors in the Hightouch UI. 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The underlying problem has been addressed and all impacted Events have been successfully processed, there was no data loss.","created_at":"2026-08-05T20:14:19.379Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-05T20:14:19.379Z","display_at":"2026-08-05T20:14:19.379Z","deliver_notifications":false,"tweet_id":null,"id":"82564f44skmq","incident_id":"sjhtrqm2wj8j","custom_tweet":null,"affected_components":[{"code":"j4bptf5v5634","name":"Real-time Services - Event syncing (US)","old_status":"operational","new_status":"operational"},{"code":"hbsb9jx9pn0x","name":"Real-time Services - Real-time Personalization (US)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Event syncing (US)","created_at":"2024-05-27T20:02:36.920Z","updated_at":"2026-05-28T01:31:17.375Z","position":2,"description":null,"showcase":false,"start_date":"2024-05-27T00:00:00.000Z","id":"j4bptf5v5634","page_id":"tvlyw5gy5wjb","group_id":"yq6v67wqp6q3"},{"status":"operational","name":"Real-time Personalization (US)","created_at":"2026-05-08T01:37:54.115Z","updated_at":"2026-05-28T01:31:17.581Z","position":5,"description":null,"showcase":false,"start_date":"2026-05-08T00:00:00.000Z","id":"hbsb9jx9pn0x","page_id":"tvlyw5gy5wjb","group_id":"yq6v67wqp6q3"}]},{"name":"Meta Sync Processing Delay","status":"resolved","created_at":"2026-07-20T11:42:25.248Z","updated_at":"2026-07-20T12:22:43.862Z","monitoring_at":null,"resolved_at":"2026-07-20T12:22:43.845Z","impact":"minor","shortlink":"https://stspg.io/68g13jq9h53t","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-20T11:42:25.238Z","reminder_intervals":null,"id":"30rsgbkh9c7f","page_id":"tvlyw5gy5wjb","incident_updates":[{"status":"resolved","body":"This incident has been resolved.  There was no data loss. Impact was limited to Meta destinations. Syncs that failed during this window will complete successfully on their next scheduled run. No action is required.","created_at":"2026-07-20T12:22:43.845Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T12:22:43.845Z","display_at":"2026-07-20T12:22:43.845Z","deliver_notifications":false,"tweet_id":null,"id":"qs39dds3srfp","incident_id":"30rsgbkh9c7f","custom_tweet":null,"affected_components":[{"code":"v055kmcd6xpb","name":"Integrations - Destinations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified an issue impacting a subset of syncs to Meta. We are actively investigating and working to resolve the issue, and will provide an update as soon as more information is available.","created_at":"2026-07-20T11:42:25.324Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T11:42:25.324Z","display_at":"2026-07-20T11:42:25.324Z","deliver_notifications":false,"tweet_id":null,"id":"fxbjhhckv8fz","incident_id":"30rsgbkh9c7f","custom_tweet":null,"affected_components":[{"code":"v055kmcd6xpb","name":"Integrations - Destinations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Destinations","created_at":"2023-08-01T01:56:54.394Z","updated_at":"2026-07-20T12:22:43.810Z","position":2,"description":null,"showcase":false,"start_date":"2023-08-01T00:00:00.000Z","id":"v055kmcd6xpb","page_id":"tvlyw5gy5wjb","group_id":"qnq5nhh7chsq"}]}]
}