All Systems Operational

Uptime over the past 90 days. View historical uptime.
Sync Engine Operational
90 days ago
99.94 % uptime
Today
AWS ap-south-1 (Mumbai) Operational
90 days ago
99.96 % uptime
Today
AWS eu-west-1 (Ireland) Operational
90 days ago
99.96 % uptime
Today
AWS us-east-1 (N. Virginia) Operational
90 days ago
99.96 % uptime
Today
GCP us-east4 (N. Virginia) Operational
90 days ago
99.9 % uptime
Today
GCP europe-west1 (Belgium) Operational
90 days ago
99.9 % uptime
Today
Azure eastus (Virginia) Operational
90 days ago
99.96 % uptime
Today
Integrations Operational
Sources Operational
Destinations Operational
Events Operational
Event ingestion (US) Operational
Event syncing (US) Operational
Event ingestion (EU) Operational
Event syncing (EU) Operational
AI Decisioning Operational
Identity Resolution Operational
Match Booster Operational
Personalization API Operational
AWS eu-west-1 (Ireland) Operational
AWS us-east-1 (N. Virginia) Operational
AWS us-west-2 (Oregon) Operational
Web Application Operational
Reverse ETL Operational
Customer Studio Operational
Intelligence Operational
Extensions Operational
Alerting Operational
Datadog Operational
dbt Operational
Fivetran Operational
Git Operational
Looker Operational
Sigma Operational
REST APIs Operational
Customer API Operational
Partner API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Null values causing failures for a small set of destinations
Resolved - This incident has been resolved. Any incorrectly rejected rows will sync correctly on their next sync run.
Aug 28, 21:29 UTC
Identified - We have identified an issue with some destinations where null values are causing sync runs to fail. We have identified the fix and are rolling out shortly.
Aug 28, 20:28 UTC
Delayed delivery for a small subset of events
Resolved - The issue is fully resolved. All events are being delivered with normal latencies.
Aug 28, 20:05 UTC
Monitoring - We've released a fix and are monitoring to ensure that conditions return to normal.
Aug 28, 16:32 UTC
Investigating - We are actively working on mitigating an issue that is causing a small subset of events to be delayed prior to delivery.
Aug 28, 14:57 UTC
Elevated rate of 401 errors for REST API
Resolved - We have traced the issue back to a small number of API keys created by Hightouch users with invalid or expired Google auth.

Affected users can reactivate their account (and associated API keys) by logging in to their workspace.
Aug 28, 11:28 UTC
Investigating - We are investigating an issue causing REST API calls to fail with 401 error codes for a subset of customers.
Aug 28, 09:54 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage