All Systems Operational

Uptime over the past 90 days. View historical uptime.
Sync Engine Operational
90 days ago
99.96 % uptime
Today
AWS ap-south-1 (Mumbai) Operational
90 days ago
99.96 % uptime
Today
AWS eu-west-1 (Ireland) Operational
90 days ago
99.96 % uptime
Today
AWS us-east-1 (N. Virginia) Operational
90 days ago
99.96 % uptime
Today
GCP us-east4 (N. Virginia) Operational
90 days ago
99.96 % uptime
Today
GCP europe-west1 (Belgium) Operational
90 days ago
99.96 % uptime
Today
Azure eastus (Virginia) Operational
90 days ago
99.96 % uptime
Today
Integrations Operational
Sources Operational
Destinations Operational
Events Operational
Event ingestion (US) Operational
Event syncing (US) Operational
Event ingestion (EU) Operational
Event syncing (EU) Operational
AI Decisioning Operational
Identity Resolution Operational
Match Booster Operational
Personalization API Operational
AWS eu-west-1 (Ireland) Operational
AWS us-east-1 (N. Virginia) Operational
AWS us-west-2 (Oregon) Operational
Web Application Operational
Reverse ETL Operational
Customer Studio Operational
Intelligence Operational
Extensions Operational
Alerting Operational
Datadog Operational
dbt Operational
Fivetran Operational
Git Operational
Looker Operational
Sigma Operational
REST APIs Operational
Customer API Operational
Partner API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Platform maintenance in all regions Sep 24, 2025 00:00-00:40 UTC

We will be performing scheduled maintenance on Tuesday, September 23, 2025, from 5:00 to 5:40 PM PST.

During this time:
• The Hightouch web application and APIs will be temporarily unavailable
• The ability to trigger a sync run via API or Extension will be impacted
• All active syncs will be paused and will resume once maintenance is complete

We understand that every second of availability matters, and we appreciate your trust and patience as we work to improve our platform.
Posted on Sep 05, 2025 - 16:31 UTC
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025
Hightouch App Issues
Resolved - Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing.

This issue has now been resolved. All functionality has returned to normal.
Sep 16, 23:43 UTC
Update - We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
Sep 16, 18:18 UTC
Monitoring - App access has been restored. We are continuing to monitor the situation.
Sep 16, 15:27 UTC
Investigating - We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
Sep 16, 15:16 UTC
Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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