Slow Application Loading and Intermittent UI Errors

Incident Report for Hightouch

Resolved

This incident has been resolved. Between 21:16 and 22:37 UTC the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.

Posted Sep 29, 2026 - 23:02 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 29, 2026 - 22:41 UTC

Update

We are continuing to investigate this issue.

Posted Sep 29, 2026 - 22:29 UTC

Investigating

We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.

Posted Sep 29, 2026 - 21:53 UTC

This incident affected: Web Application (Reverse ETL, Customer Studio, Intelligence).