Subset of syncs encounterring error
Incident Report for Hightouch
Resolved
From 8:33 AM ET to 9:06 AM ET a subset of syncs from Snowflake failed with a misleading error: "A recent change to your sync configuration requires a full resync. Please trigger a full resync in the UI.: Cannot change planner type from "inWarehouse" to localDiff". Please do not perform any resync, we are addressing the incorrect messaging and all sync failures have been resolved. Syncs that failed this way will either re-run normally on their next scheduled time or can be manually rerun.
Posted Aug 22, 2024 - 16:26 UTC
Investigating
We are investigating an issue impacting a subset of syncs causing them to fail with error: A recent change to your sync configuration requires a full resync. Please trigger a full resync in the UI.: Cannot change planner type from "inWarehouse" to localDiff". We do not believe any resync is required and these errors should resolve shortly.
Posted Aug 22, 2024 - 16:01 UTC
This incident affected: Sync Engine (AWS ap-south-1, AWS eu-west-1, AWS us-east-1, GCP us-east4).