Subset of syncs failed to start

Incident Report for Hightouch

Resolved

This issue has now been resolved.
Posted Nov 09, 2023 - 03:43 UTC

Monitoring

A fix has been deployed and we have begun running all syncs that were impacted.
Posted Nov 09, 2023 - 02:47 UTC

Investigating

Beginning ~4pm PST, syncs that use the option to override the hightouch_planner schema location have failed. This only affects syncs that use lightning engine and override the planner schema location.

We have identified the root cause and are rolling out a fix now.
Posted Nov 09, 2023 - 02:02 UTC
This incident affected: Sync Engine (AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia)).
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