Customer Studio journeys - “Journey execution blocked” errors

Incident Report for Hightouch

Resolved

Between 1:12PM PT (on January 14th) and 6:21AM PT (on January 15th), some Customer Studio journeys may have failed with “Journey execution blocked” errors. As a result, journey syncs may have been delayed, but no data loss has occurred. We have identified and resolved the issue. All functionality has returned to normal.

Posted Jan 15, 2026 - 14:30 UTC