Slow Application Loading and Intermittent UI Errors

Incident Report for Hightouch

Resolved

This incident has been resolved. Between 20:30 and 20:45 UTC and again between 21:04 and 21:19 UTC, the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.

Posted Sep 21, 2026 - 22:14 UTC

Monitoring

The Hightouch application is now stable. We are continuing to monitor and we will provide updates as the situation evolves.

Posted Sep 21, 2026 - 21:42 UTC

Update

We are continuing to investigate this issue.

Posted Sep 21, 2026 - 21:25 UTC

Investigating

We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.

Posted Sep 21, 2026 - 20:48 UTC

This incident affected: Web Application (Reverse ETL, Customer Studio, Intelligence).