Hightouch app errors in GCP europe-west1 workspaces

Incident Report for Hightouch

Resolved

We have identified and resolved the issue that caused intermittent failures for some in-app operations in workspaces hosted in the GCP europe-west1 region between 4:30 AM and 12:38 PM UTC.

In-app behavior has returned to normal.

Posted Mar 12, 2026 - 13:16 UTC

Investigating

We’re currently investigating an issue where some in-app operations are intermittently failing in the GCP europe-west1 region.

Syncs and other background processing are working as expected. We will provide additional details as we continue to address this issue.

Posted Mar 12, 2026 - 12:53 UTC

This incident affected: Sync Engine (GCP europe-west1 (Belgium)).