Elevated rate of 401 errors for REST API

Incident Report for Hightouch

Resolved

We have traced the issue back to a small number of API keys created by Hightouch users with invalid or expired Google auth.

Affected users can reactivate their account (and associated API keys) by logging in to their workspace.
Posted Aug 28, 2025 - 11:28 UTC

Investigating

We are investigating an issue causing REST API calls to fail with 401 error codes for a subset of customers.
Posted Aug 28, 2025 - 09:54 UTC
This incident affected: REST APIs (Customer API).