Some syncs encountering fatal errors
Incident Report for Hightouch
Resolved
This incident has been resolved.
Posted Oct 16, 2023 - 21:34 UTC
Update
The affected syncs have been restarted. All syncs are now operating normally.
Posted Oct 16, 2023 - 21:34 UTC
Monitoring
A fix has been deployed, and syncs are now operating normally. Previously affected syncs will restart shortly.
Posted Oct 16, 2023 - 21:07 UTC
Identified
We identified an issue causing fatal errors for a subset of syncs in all regions. We are deploying a fix and will restart the affected syncs.
Posted Oct 16, 2023 - 20:54 UTC
This incident affected: Sync Engine (AWS ap-south-1, AWS eu-west-1, AWS us-east-1, GCP us-east4).