Some syncs encountering fatal errors

Incident Report for Hightouch

Resolved

This incident has been resolved. Users with affected syncs can rerun failed syncs.
Posted Jul 10, 2024 - 23:21 UTC

Monitoring

A fix has been implemented and we are monitoring sync health and latency.
Posted Jul 10, 2024 - 23:00 UTC

Identified

We identified an issue causing fatal errors for a subset of syncs in all regions. We are working on restoring normal performance.
Posted Jul 10, 2024 - 22:15 UTC
This incident affected: Sync Engine (AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia)).