Scheduled
We will be performing scheduled maintenance on Thursday, May 28, 2026, from 1:00 AM UTC to 1:30 AM UTC.
During this time:
* The Hightouch web application and APIs will be temporarily unavailable
* The ability to trigger a sync run via API or Extension will be impacted. All active syncs will be paused and will resume once maintenance is complete
* Event syncs to warehouse and streaming destinations will be paused. No data will be lost and new events will continue to be accepted by Hightouch during the maintenance window
* Realtime Audience evaluation will be paused during this window and will resume once the maintenance work is completed
We understand that every second of availability matters, and we appreciate your trust and patience as we work to improve our platform.
Posted May 13, 2026 - 21:59 UTC
This scheduled maintenance affects: Sync Engine (AWS ap-south-1 (Mumbai), AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), GCP us-east4 (N. Virginia), GCP europe-west1 (Belgium), Azure eastus (Virginia)), Web Application (Reverse ETL, Customer Studio, Intelligence), Integrations (Sources, Destinations), REST APIs (Customer API, Partner API), Personalization API (AWS eu-west-1 (Ireland), AWS us-east-1 (N. Virginia), AWS us-west-2 (Oregon)), Extensions (Alerting, Datadog, dbt, Fivetran, Git, Looker, Sigma), Real-time Services (Event ingestion (US), Event syncing (US), Event ingestion (EU), Event syncing (EU), Real-time Personalization (US), Real-time Personalization (EU)), and AI Decisioning, Identity Resolution, Match Booster.