Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing.
This issue has now been resolved. All functionality has returned to normal.
Posted Sep 16, 2025 - 23:43 UTC
Update
We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
Posted Sep 16, 2025 - 18:18 UTC
Monitoring
App access has been restored. We are continuing to monitor the situation.
Posted Sep 16, 2025 - 15:27 UTC
Investigating
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
Posted Sep 16, 2025 - 15:16 UTC
This incident affected: Web Application (Reverse ETL, Customer Studio, Intelligence).