This issue has been resolved. Affected users should now be able to log back in to the app. Syncs continued running normally during this time, as the issue was limited to the web interface. We apologize for the disruption and appreciate your patience.
Posted Jul 02, 2025 - 20:20 UTC
Monitoring
We’ve deployed a fix to all regions and are monitoring to confirm full recovery.
Affected users should now be able to log in to the app. Syncs and background jobs remain unaffected and continue processing normally.
Posted Jul 02, 2025 - 20:15 UTC
Update
We have restored access for affected users in most regions.
Syncs and background jobs are not impacted and continue processing normally.
Posted Jul 02, 2025 - 20:11 UTC
Identified
We have identified the issue and are currently deploying a fix to restore app access for affected users.
Posted Jul 02, 2025 - 20:05 UTC
Update
We are continuing to investigate this issue.
Posted Jul 02, 2025 - 19:57 UTC
Investigating
We are currently investigating an issue where users were logged out of the app. We will be back with another update as soon as we know more.
Posted Jul 02, 2025 - 19:56 UTC
This incident affected: Web Application (Reverse ETL, Customer Studio).