Slow queries for some sources using SSH tunneling (AWS us-east-1)

Incident Report for Hightouch

Resolved

Our SSH tunneling service for the AWS us-east-1 region experienced degraded performance between 18:30 and 21:20 UTC.

This had no impact on sync health, but some customers may have noticed slower queries during sync runs or when previewing models. Sources using reverse SSH tunnels were not affected. The service has since recovered, and queries are now executing at normal speed.

Posted Aug 21, 2023 - 18:30 UTC